At Sneak Outfitters, our customer’s satisfaction is very important to us. If you are not happy with your purchase, simply fill out a return form and mail the item(s) to our New York Office within 21 days of the day you received your order. All returned items must be in new, unworn condition with all tags attached. Underwear and swimwear cannot be returned.
We do require a tracking number for your return package. Please make sure you get one from your shipping carrier when mailing it out. We are not responsible for lost packages or packages sent to the wrong address.
Store credit or refund
If you choose to have store credit instead of a refund, we will include a one time FREE shipping coupon code (good for 90 days) that you may use with the credit on any future orders.
If you need a refund, this will be made in the same way as the original payment method (such as onto a debit/credit card account, PayPal, store credit or a combination of the two). You will receive a receipt confirmation via e-mail once your returned package is processed. Refund time for credit/debit card payments varies depending on your bank. PayPal refunds are instant.
For your convenience, please avoid using prepaid credit/gift cards for payment on our website in the event that we need to make a refund. Your prepaid card can be reimbursed, but if you've already thrown it away, assuming it was used up before then, the money will be irreversibly lost.
Although we do not do exchange, we would gladly issue store credits for your returned item so you can reorder in a different size/color with FREE shipping.
Sneak Outfitters (Return ONLY)
580 Broadway, Room 502
New York, NY 10012
Please write your order number clearly on the outside of your return package, without an order number we would not be able to identify your return package and process it in a timely manner.
Please make sure that your package is mailed to the above address and NOT to our oversea factory warehouse
Walk in return
Local customers from NYC may choose to return their purchase in person to our office in Soho. Our design and buying teams in NYC office would love to receive your feedback in person in order to improve our products. A signature from one of our staff is required to confirm receipt of the returned item(s). You might also like to take the chance to browse our ongoing sample sale!
Our NYC Soho address is:
580 Broadway, Room 502, 5th FL.,
NYC, NY 10012
We are conveniently located in Soho, close to the 6, N, Q, R, B, D, F, M trains. The entrance to the building is right next to Zara on Broadway.
Our NYC office is open to customers from 11am to 6pm Monday through Friday.